Terms of service
**Terms of Service for UMI online store for home accessories
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### 1. Introduction
- Company Information: This agreement outlines the terms under which UMI online store for home accessories (referred to as "we," "us," or "our") provides products to you (referred to as "you," "your," or "Customer").
- Acceptance of Terms: By purchasing our products, or using our services, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please refrain from purchasing our products.
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### 2. Products
- Product Descriptions: We strive to provide accurate descriptions of our home and kitchen accessories. However, we do not guarantee that descriptions are completely accurate, current, or error-free.
- Product Availability: Products are subject to availability. If an item is out of stock, we will notify you and may offer alternatives, a backorder option, or a full refund.
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### 3. Orders and Payments
- Order Process: Once you place an order, we will send you a confirmation email with details of the purchase. Your order will be processed once payment is received.
- Pricing: All prices are listed in BHD (Bahraini Dinars). Taxes, shipping, and handling fees will be added to the total at checkout.
- Payment Methods: We accept various payment methods, including EFTS, credit/debit cards, PayPal, and others as specified on our store at SHOPIFY.
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### 4. Shipping and Delivery
- Shipping Policy: We offer only local shipping. Delivery times depend on your location.
- Shipping Charges: Shipping at BD 2 for all locations.
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### 5. Returns and Exchanges
At UMI online store for home accessories, we strive to ensure that our customers are completely satisfied with their purchases. Please review our returns and refunds policy below:
1. Returns
- Products may be returned within 3 days from the date of purchase, provided they are unused, in their original packaging, and in resalable condition.
- For unused products, we offer a **full refund** to the original payment method once the return has been processed.
2. Refund Eligibility
- Only unused, unopened products in their original packaging are eligible for a full refund.
- Products that have been used may not be returned unless they are defective.
3. Defective Products
- If a product is found to be defective, we will replace it. To qualify for a replacement, the defect must be proven to our satisfaction.
- Warranty: All products come with a 1-year warranty from the date of purchase. The warranty covers only manufacturing defects and does not include damage caused by misuse or normal wear and tear.
- Defective products must be returned within the warranty period for inspection. If found defective, we will replace the item at no additional charge. If no defect is found, the product will be returned to you.
4. How to Process a Return or Replacement
- To initiate a return or request a replacement for a defective product, please contact us via our email umihomex@gmail.com with your order number, details of the issue, and photos as evidence.
- Products must be returned in the condition they were received, including any accessories and packaging.
5. Non-Refundable Items
- Certain items are not eligible for return, such as personalized products or products that cannot be resold due to hygiene reasons.
We are committed to ensuring your satisfaction, and we will do our best to resolve any issues as quickly and efficiently as possible. If you have any questions or concerns, feel free to reach out to our customer support team.
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### 6. Customer Responsibilities
- Account Information: If you create an account with SHOPIFY or Instagram to purchase our products, you are responsible for maintaining the confidentiality of your account information and password.
- Accuracy of Information: You are responsible for ensuring that all information provided name, location, and address is accurate for the delivery of our products.
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### 7. Intellectual Property
- Copyright and Trademarks: All content, including product images, text, logos, and designs on any social platform for example Instagram and Shopify, is the property of UMI online store for home accessories and protected by copyright and trademark laws. You may not use our intellectual property without express permission.
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### 8. Privacy Policy
- Collection of Information: We collect personal information, including your name, address, email, and payment details, to process orders and improve your shopping experience. Please refer to our [Privacy Policy] on SHOPIFY for more information on how we handle your data.
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### 09. Dispute Resolution
- Governing Law: These Terms of Service are governed by the laws of Bahrain.
- Arbitration: Any disputes arising from or related to these Terms of Service will be resolved through binding arbitration rather than in court. You agree to resolve disputes through individual arbitration and waive the right to participate in a class action.
- Jurisdiction: In the event that arbitration is not enforceable, disputes may be resolved in the courts located in Bahrain.
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### 10. Modifications to Terms
- Changes to Terms: We reserve the right to modify, update, or change these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after such changes constitutes your acceptance of the new terms.
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### 11. Contact Information
- If you have any questions or concerns about these Terms of Service, please contact us at:
- Email: umihomex@gmail.com
- Phone: +97333887788
- Telephone: +97317531333