Refund policy

**Returns and Refunds Policy**

At UMI online store for home accessories, we strive to ensure that our customers are completely satisfied with their purchases. Please review our returns and refunds policy below:

1. **Returns**  
   - Products may be returned/collected within 3 days from the date of purchase, provided they are unused, in their original packaging, and in resalable condition.
   - For unused products, we offer a **full refund** to the original payment method once the return has been processed.

2. **Refund Eligibility**  
   - Only unused, unopened products in their original packaging are eligible for a full refund.


3. **Defective Products**  
   - If a product is found to be defective, we will replace it. To qualify for a replacement, the defect must be proven to our satisfaction.
   - Warranty: All products come with a 1-year warranty from the date of purchase. The warranty covers only manufacturing defects and does not include damage caused by misuse or normal wear and tear.
   - Defective products must be returned/collected within the warranty period for inspection. The shipping charges will be paid by us. If  the products are found to be defective, we will replace the items at no additional charge, and If no defect is found, the products will be returned to you, and you shall bear the shipping charges.

4. **How to Process a Return or Replacement**  
   - To initiate a return or request a replacement for a defective product, please contact us via our email umihomex@gmail.com with your order number, details of the issue, and photos as evidence.
   - Products must be returned in the condition they were received, including any accessories and packaging.

   - Once we receive the items, we will initiate the payment refund with our payment provider. The process time for a refund will depend on our payment provider's refund policy.  
 
5. **Non-Refundable Items**  
   - Certain items are not eligible for return, such as personalized products or products that cannot be resold due to hygiene reasons.

We are committed to ensuring your satisfaction, and we will do our best to resolve any issues as quickly and efficiently as possible. If you have any questions or concerns, feel free to reach out to our customer support team.